Help centre · The brokerage

Trouble signing in

Set or change your password on your settings page while you are signed in. It has to be at least 10 characters, and changing an existing one asks for your current password first. If you cannot get in at all, use “Forgot password?” on the sign-in page: it emails you a link that works once and expires in an hour, and that link sets a new password without anyone else being involved. The page confirms it the same way whether or not the address has an account, so if nothing arrives, check the address you typed rather than waiting. Repeated wrong attempts lock that address for a short period on purpose, and the sign-in page tells you how many minutes are left. Waiting it out is the fix — resetting your password does not end the wait, because the lock counts attempts against the address rather than against the password, so give it those minutes before trying the new one.

Open this in Facreo → (you will be asked to sign in)