Help centre · Getting mail and leads flowing

Email is not syncing

Almost always one of three things. The app password was revoked — changing your Google password invalidates every app password, so it has to be reissued. Or the mailbox was disconnected in settings and needs reconnecting. Or the mail is there but filed against a different contact because it came from an address Facreo has not seen on that person yet — add the address to the contact and it links up. Check the connection state on your settings page first; it says plainly whether it is connected.

Open this in Facreo → (you will be asked to sign in)